Trust center
Built to be trusted.
From your first call.
Security, privacy, and terms — explained in plain English.
Security
Locked down
at every layer.
From the moment a call ends to the second it lands in your CRM, your data is encrypted, monitored, and access-controlled.
Encryption end-to-end
TLS 1.3 in transit. AES-256 at rest. Keys rotated automatically. Even our engineers can't read your call recordings without an audit trail.
SOC 2 aligned
Our controls map to SOC 2 Type II — third-party audit underway. We share our latest report with prospects under NDA.
SSO & SAML
Single sign-on via Okta, Google Workspace, Azure AD, and any SAML 2.0 provider. No second password to manage, no rogue accounts.
Least-privilege access
Role-based permissions out of the box. Reviver, Closer, Manager, Admin — each sees only what they need. Custom roles for enterprise.
Audit logs
Every login, every call played back, every CRM sync — logged with timestamps and exportable to your SIEM. 13-month retention standard.
24/7 monitoring
Anomaly detection on traffic, call volume, and access patterns. On-call engineering response within 15 minutes for production incidents.
Privacy
Your data
stays your data.
We're a processor, not a data broker. Your call recordings, transcripts, and contact lists never train someone else's model — including ours.
No data sales. Ever.
We don't sell, share, or trade customer data with anyone. It's in our terms — and we sign DPAs that hold us to it.
Not training data
Call recordings and transcripts are processed for your account only. We don't use customer data to train our voice models.
HIPAA-aware
BAA available for healthcare clients. Recordings, transcripts, and metadata are stored in a HIPAA-aligned environment with PHI controls.
Data residency
Choose where your data lives — US (us-east-2) or EU (eu-west-1). Pinned at the account level, never crossed without your written approval.
Right to delete
Self-serve delete from the dashboard. Bulk export and full account wipe within 30 days of request, including backups.
Subprocessors, published
Every vendor that touches your data is listed publicly with notification before any change.
Terms
Fair from
page one.
No multi-year minimums. No hidden seats. No "cancel-and-we-keep-the-money." Just straightforward usage-based billing.
Pay-as-you-go
$0.18 per connected minute. No setup fee, no per-seat license, no monthly minimum. Use what you use.
Cancel anytime
30-day rolling. Cancel from the dashboard, no phone-tag with a retention rep. Unused balance refunded within 14 days.
99.9% uptime SLA
Service credit on your next bill if we miss it. Real-time status at status.heyreviver.com — public, no login required.
TCPA & DNC compliance
Every dial is scrubbed against the federal DNC and your state-specific lists. Consent records logged per call. We won't dial what you can't legally call.
Custom MSA
Enterprise legal team needs to review? We sign custom MSAs, redlined or otherwise. Standard terms ship in a signed Order Form within 24 hours.
Support, every tier
Same response SLA whether you spend $200/month or $200k. 4 business hours for Standard, 1 hour for Enterprise — no hidden tiers.
Want to dig deeper?
Talk to our security team or request our SOC 2 report under NDA.